Our commitment to the customer is second to none. From the initial enquiry we ensure that the customer has a nominated Single Point of Contact (SPOC).
The SPOC is there for regular communication – as part of a much larger implementation or planning team. The client can also communicate with other members of our experienced team which may cover departments including; Quality, Projects, Planning, Safety, Technical and Procurement.
How the model works
Our project management process has been developed over the years to ensure proven success both with customers in the UK and overseas. The four stages of our unique process model includes; establishing the specification and agreeing the commercial aspects, preparing the schedules, the regular monitoring and review of your project and communication.
The client SPOC will initiate the first stage providing the client with a formal quotation against the agreed specification. Indicative drawings and rendered 3D models often support the proposal. Once both parties have reviewed the details, and all the contractual terms have been agreed and formalised, Stage 1 is completed.
Every project has its own individual number which is provided at the schedule preparation stage. This number provides the client with full traceability of the asset whilst in build or in service – the number does not change.
Production schedules and their format are agreed with the client. We are experienced in utilising various project management tools to achieve this and we have team members who can utilise both MS Project and Prince software.
Monitor and review
Stage 3 will see greater involvement across the planning team. Infrastructure departmental heads meet regularly to discuss and review every project.
Our methodology is simple. We operate a ‘Critical Path Analysis’ management system that ensures that every client’s job is appropriately resourced and all parts are available – as and whenever needed as their job flows through our production facilities.
Keeping our clients informed of their project, and its progress towards completion, is imperative. The client’s primary contact will communicate on a regular basis. In addition, we can put in place strategic milestones where project meetings, schedule updates, hold or inspection points are all pre-agreed.
Once the vehicle is deployed the customer has the additional benefits of communicating with the after sales department who will assist and support the vehicle whilst in service.
• 4-stage structured project management plan
• Single point of contact
• Monitoring and review of production schedules
• Critical path analysis
• Regular and reliable communication